Mar 26, 2011

Call Center Industry - Booming in the Philippines

The Philippines has been one of the top destinations for Business Process Outsourcing (BPO). The Call Center Industry in the country is the 2nd largest BPO industry in the world, next to India. There are now about 788 and increasing call centers nationwide. It has been tagged as the Sunshine Industry by the government because of its massive expansion in the last 10 years. It is considered as one of the fastest growing sectors within the economy. In 2007, The Philippines remain as a top BPO destination for the estimated $150-billion Call Center Industry.

Aside from the fact that the Philippines has one of the highest levels of English proficiency than any other country in Asia, Filipinos are also known for good work ethics. Foreign investors also considered the Philippines as a location of choice because of its less expensive and operational costs.

Call Center Industry began in the Philippines as plain providers of email response and managing services, these have industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and online business to customer support, online business to business support. The calls managed by a number of Philippine call centers can be categorized into; Outbound Calls and Inbound Calls. Outbound calls include Advisories, Sales Verification, Customer Services, Surveys and it is usually the agent who calls the client. While Inbound Calls include Inquiries, Technical Support, Inbound Sales and various Customer services and in this situation it is the client who calls the agent.

Today, Call centers are among the most lucrative source of income in the Philippines. It also seems that BPO jobs are one of the priority options for most newly college graduates.

55 comments:

  1. magandang balita naman yan sa mga kabayan natin. Ibig sabihin more jobs at magandang suweldo.

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  2. Well,I was definitely agree that Filipinos are also known for good work ethics so we deserve for more opportunity either job or business. Anyway thank you so much to your blog so informative.

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  4. Call Center Philippines exceeds clients expectations through sales performance & customer satisfaction with about million generated monthly revenue.

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  5. I would also like to add an another booming job in the Philippines - SEO.

    ^_^

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  6. I really appreciate your post and you explain each and every point very well.Thanks for sharing this information.And I’ll love to read your next post too.

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  8. great article! high fives to all the agents who are keeping the industry up.

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  9. This country is really having a huge call center like in Finland they have also a lot of call center which give a customer satisfaction.Anyway it is my pleasure to read this article pretty awesome.

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  11. You have a right information post. Since call center is also a Business Process Outsourcing and it is really now booming in our country. Luzon has many call centers, visayas will compete also and Mindanao will not let themselves to be outdated of the trend.

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  16. Its true call center companies are booming in the Philippines. At the same, worlds others sides are also trying to blooming.
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